TERMS & CONDITIONS
updated 3.20.2026
When booking a stay at Avery House Bed & Breakfast, you agree to the following Terms & Conditions:
PAYMENT/CANCELLATION/REFUND
Booking rates are based on maximum two-person adult (21+) occupancy per room with no exceptions. Your breakfast is included with your reservation. Please be aware that the 11% city/state lodging tax will be added to the nightly rate. A retail sales tax will be included on any reservation add-ons or on-site purchases.
Standard reservations require a 50% deposit at the time of booking and the balance collected upon arrival. "Non-refundable" reservations are collected in full at the time of booking and are non-refundable under any circumstance. Visa, Mastercard, Discover and AmEx are accepted forms of payment. Your payment information is processed and stored securely. The original form of payment will be charged for any reservation balances, add-ons, retail items or incidentals unless we are notified and provided an alternate form of payment.
All “non-refundable” reservation rates are, in-fact, non-refundable under any circumstance. We are a small property and cancellations can effect us greatly. “Standard rate” reservations will receive a refund of deposit when cancelled 14 days or more prior to check-in date. Cancellations with-in 24 hours of check-in or no-shows will be charged in full.
CHECK-IN / CHECK-OUT
Check-in is between 3pm and 7pm. Whenever possible, we enjoy greeting our guests upon arrival. However, prior to your arrival you will receive all the information you need to access the property and your room should we be unavailable or if you arrive after 7pm. Photo ID and/or credit card may be requested upon arrival. Check-out is 11am.
MINIMUM NIGHT STAY
A 2-night minimum stay is in effect for Thursdays to Sundays, May 1st through the New Year celebration weekend.
CHILDREN & PETS
At this time, we are unable to accommodate pets or guests under the age of 21.
ACCESSIBILITY
Avery House is nearly 180 years old and was built without the modern day accessibility conveniences of elevators or ramps. All our guest rooms are located on the second floor and accessible by stairs only. Wolfe Room and Wheeler Room include a step-in style shower over bath combo. If mobility is a concern, please contact us and we will assist in choosing the best option for you.
Due to the historic nature of our property, some floors are uneven and stairs may be steeper than modern builds. Please exercise caution.
PARKING
There is ample street parking available along Prospect Street and there are no parking restrictions. Additionally, there is a small, free public parking lot located on Spring Street across from Hotel Galena and adjacent to Avery House. During the busiest times of year in Galena, please feel free to pull into our driveway to unload your bags before you find a longer term spot to park your car.
BREAKFAST
Enjoy a light, hot breakfast daily in our cafe style dining room. Seating is at 8:30am in the dining room or on the veranda (weather permitting). To assist us in planning appropriately, we will check in with you daily to confirm whether you will join us for breakfast. For early or late risers, coffee and continental breakfast items are available in the dining room from 7:30am to 10am. Dietary restrictions are confirmed in the pre-arrival email and we will accommodate whenever possible. We may not be able to accommodate dietary restrictions that we are not notified of in advance.
HOUSEKEEPING
Housekeeping is available by request for any stay greater than 3 nights. You may contact us any time for clean towels, additional toiletries or coffee.
EARLY CHECK-IN/LATE CHECK-OUT
Your pre-arrival communications will include an option to add-on early check-in or late check-out when available and for an additional fee. This fee helps us bring in additional support for housekeeping to accommodate the request. We are always happy to temporarily hold your bags outside of our standard check-in and check-out times if needed.
SECURITY
Galena is a safe community, however, parking is at your own risk. Please lock your vehicle and do not leave items in your car that may tempt a break-in.
The main entrance of Avery House is secured during overnight hours. You will be provided a key for access anytime after 9pm. For your safety and protection of the property, the main entrance and common rooms are monitored by home security cameras.
LOST & FOUND
We will contact you directly if we find anything of value left behind in your room. Please contact us if you feel you may have lost something at the property and we will make a good faith effort to find it and return it to you.
GUEST CONDUCT & PROPERTY CARE
Avery House does not permit tobacco or marijuana smoking, or vaping in guest rooms or any common rooms. Please do so outside. A cleaning fee of $150 will be applied to the card on file if smoking occurs indoors.
Guests are responsible for any damage beyond "normal wear and tear" caused to the room, linens, or common areas. This includes professional cleaning required for significant stains.
To ensure all guests enjoy a peaceful stay, we observe quiet hours from 10:00 PM to 7:00 AM.
PROPERTY LOSS & DAMAGE
Avery House is not responsible for the loss, theft, or damage of any guest’s personal belongings, including items left in vehicles.
Any damage occurring to the property or items missing during your stay will be charged accordingly to the card on file.
Lost keys will incur a re-keying fee of $15.
SAFETY, ALCOHOL CONSUMPTION & ASSUMPTION OF RISK
For safety and fire code compliance, only registered guests are permitted in guest rooms. No outside visitors are allowed without prior approval.
Avery House is not responsible for any incidents resulting from the consumption of alcohol on the premises.
Guests use the premises (including stairs, porches, and common areas) at their own risk. By staying at Avery House, guests agree to indemnify and hold the owners harmless from any claims of personal injury or death occurring on the property.
FORCE MAJEURE
Avery House shall not be held liable for a force majeure event which impacts a guest stay or reservation. A Force Majeure Event shall mean an event beyond our reasonable control, that renders accommodations impossible, impracticable, unfeasible or unsafe, including without limitation, illness, injury or death; act or regulation of public authority; fire or wildfire; flooding; adverse weather; hazardous conditions; lockout, strike or other labor dispute, riot, civil unrest or commotion, or threats of any of the foregoing; disease, epidemic, pandemic; substantial interruption in, delay or failure of facilities, utilities or equipment; war conditions; act of public enemy or terrorism or threats thereof; emergencies; or acts of God.
MESSAGE OPT-IN
By reserving a stay at Avery House Bed & Breakfast you agree to opt-in to emails and text messages pertaining to your reservation and your stay.
PRIVACY POLICY
updated 3.20.2026
At Avery House, we value your stay and your privacy. This policy explains what information we collect and how we protect it.
INFORMATION WE COLLECT
When you book a stay with us, we collect personal information necessary to manage your reservation, including:
Contact Details: Your name, email address, phone number, and physical address.
Payment Information: Credit card details (processed securely via our third-party booking engine).
Stay Preferences: Special requests, dietary restrictions, and arrival times.
HOW WE USE YOUR INFORMATION
We use your information solely to:
Process and confirm your reservation.
Send you pre-arrival information and post-stay "Thank You" notes.
Improve our breakfast offerings (based on your dietary preferences).
Comply with local lodging tax and legal requirements.
DATA PROTECTION & SHARING
No Third-Party Selling: We will never sell, rent, or trade your personal information to third parties for marketing purposes.
Secure Processing: Your payment information is handled by a PCI-compliant payment processor. We do not store full credit card numbers on our local systems.
Service Providers: We only share your data with trusted partners necessary to run our business (e.g., our booking software or email platform).
YOUR RIGHTS
You may contact us at any time to:
Request a copy of the data we have on file for you.
Request that we delete your contact information from our marketing list.
Update your preferences.
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