CHECK IN: 3:00PM - 7:00PM
Whenever possible, we enjoy greeting our guests upon arrival. However, prior to your arrival you will receive all the information you need to access the property and your room should we be unavailable or if you arrive after 7pm. Photo ID and/or credit card may be requested upon arrival.
CHECK OUT: 11:00AM
REFUNDS & CANCELLATIONS
All “non-refundable” reservation rates are, in-fact, non-refundable under any circumstance.
We are a small property and cancellations can effect us greatly. “Standard rate” reservations will receive a refund of deposit when cancelled 14 days or more prior to check-in date. Cancellations with-in 24 hours of check-in or no-shows will be charged in full.
PARKING
There is ample street parking available along Prospect Street and there are no parking restrictions. Additionally, there is a small, free public parking lot located on Spring Street across from Hotel Galena and adjacent to Avery House. During the busiest times of year in Galena, please feel free to pull into our driveway to unload your bags before you find a longer term spot to park your car.
MINIMUM NIGHT STAY
A 2-night minimum stay is in effect for Thursdays to Sundays, May 1st through the New Year celebration weekend.
EARLY CHECK-IN / LATE CHECK-OUT
Your pre-arrival communications will include an option to add-on early check-in or late check-out when available and for an additional fee. This fee helps us bring in additional support for housekeeping to accommodate the request. We are always happy to temporarily hold your bags outside of our standard check-in and check-out times if needed.
ACCESSIBILITY
Avery House is nearly 180 years old and was built without the modern day accessibility conveniences of elevators or ramps. All our guest rooms are located on the second floor and accessible by stairs only. Wolfe Room and Wheeler Room include a step-in style shower over bath combo. If mobility is a concern, please contact us and we will assist in choosing the best option for you.
CHILDREN & PETS
At this time, we are unable to accommodate pets or guests under the age of 21.
BREAKFAST
Enjoy a light, hot breakfast daily in our cafe style dining room. Seating is at 8:30am in the dining room or on the veranda (weather permitting). To assist us in planning appropriately, we will check in with you daily to confirm whether you will join us for breakfast. For early or late risers, coffee and continental breakfast items are available in the dining room from 7:30am to 10am. Dietary restrictions are confirmed in the pre-arrival email and we will accommodate whenever possible.
HOUSEKEEPING
Housekeeping is available by request for any stay greater than 3 nights. You may contact us any time for clean towels, additional toiletries or coffee.
SECURITY
Galena is a safe community, however, parking is at your own risk. Please lock your vehicle and do not leave items in your car that may tempt a break-in.
The main entrance of Avery House is secured by an electronic keypad lockset. You will be provided a code for access throughout your stay. For your safety and protection of the property, the main entrance and common rooms are monitored by home security cameras.
PROPERTY DAMAGE & LOSS
Please treat our home as if you are a guest in it. Any damage occurring or items missing during your stay will be charged accordingly to the card on file.
LOST & FOUND
We will contact you directly if we find anything of value left behind in your room. Please contact us if you feel you may have lost something at the property and we will make a good faith effort to find it and return it to you.